Why choose our insurance?
Want to enjoy a holiday and keep your budget healthy? We offer a unique travel insurance product and pass on the savings directly to you. At last, a new and innovative travel product that protects you and your family while on holiday.
1. ЄHICPlus is backed by Lloyd's
ЄHICPlus is specially designed to protect you and your family on your travels throughout EU member states.
This policy is backed by Lloyd's, which is one of the major insurers in the UK market and has an A+ (strong) rating. It's a name you can trust.
2. About our service providers
We're there to put it right...
Medical assistance and claims services are provided by CEGA who has a proven history of providing specialist medical assistance and repatriation services to the UK travel market.
Claims are handled promptly (often without the need for a claim form) and payments can be made directly into a customer's bank account by electronic transfer.
The claims environment is supported by a bespoke IT infrastructure permitting flexible working 24 hours a day, 365 days a year, enabling us to process all claims within 5 working days.
Call response times: 85% of calls are answered within 20 seconds (to qualitative measures of customer satisfaction and cost disciplines). All calls are monitored and call recordings provide a transparent audit trail for client reviews.
3. We put our customers first
Service is our strength. Be assured: we will be there for you when you need us.
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24 hour in-house multi-lingual contact centre, 365 days a year.
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A highly personalised, efficient and responsive service through our professional communication system.
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Direct payments claims: claims handled within 5 days. That's a promise!
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The Medical Screening Company Ltd is authorised and regulated by the Financial Services Authority. Our FSA register number is 472607.
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